Terms and Conditions

Welcome to www.ruby.rw. By accessing or using our Website, you agree to comply with and be bound by the following terms and conditions (“Terms”). Please read them carefully.

1. Acceptance of Terms By using the Website, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Website.
2. Eligibility You must be at least 18 years old to use the Website. By using the Website, you represent and warrant that you meet this age requirement.
3. Product Information All product descriptions, pricing, and availability are subject to change at any time without notice. We strive to provide accurate information but do not warrant that the information on the Website is complete, accurate, or current.
4. Orders and Payment By placing an order, you are offering to purchase a product subject to these Terms. All orders are subject to availability and confirmation of the order price. Payment must be received in full before dispatch of the goods.
5. Delivery We will deliver the goods to the address you provide at the time you make your order. Delivery times are estimates only and we are not liable for any delays.
6. Returns and Refunds Ruby reserves the right to reject any returns unless there is an unusual situation. If you believe your situation warrants a return, please contact our customer service team at info@ruby.rw to discuss the issue. All returns must be approved by Ruby and any unauthorized returns will not be processed.
7. Limitation of Liability To the fullest extent permitted by law, Ruby shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, revenue, or data, arising out of or in connection with your use of the Website or the purchase of any products through the Website.
8. Indemnification You agree to indemnify, defend, and hold harmless Ruby, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your use of the Website or your breach of these Terms.
9. Intellectual Property All content on the Website, including text, graphics, logos, and images, is the property of Ruby or its content suppliers and is protected by copyright laws. You may not use, reproduce, or distribute any content without our express written permission.
10. Privacy Your use of the Website is also governed by our Privacy Policy. Please review it to understand our practices.
11. Governing Law These Terms shall be governed by and construed in accordance with the laws of Rwanda. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Rwanda.
12. Changes to Terms We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes.
13. Contact Us If you have any questions about these Terms, please contact us at info@ruby.rw.